When should I contact human support?
Contact human support for refunds, replacements, order status, logistics disputes, warranty eligibility, legal, safety, severe quality, or unclear defect cases.
Support Center
Middle Rabbit Support Center
Find the right support path for Middle Rabbit Tag01 setup and troubleshooting. For refunds, replacements, order status, logistics disputes, legal, safety, or unclear defect cases, contact human support.
Middle Rabbit support
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MODEL TAG01
Electronic Manual
Choose your manual language for setup, battery, connection, find, and reset guidance.
Tag01 is a Bluetooth item finder, not a GPS tracker or real-time GPS tracking device. Location updates depend on nearby compatible Android devices and network availability.
Common help topics
- Set up Tag01 with Google Find Hub / Find My Device where supported.
- Understand why a location may not update.
- Reset Tag01 before adding it again.
- Review warranty support boundaries without automatic eligibility promises.
Important tracking limitations
Middle Rabbit Tag01 is a Bluetooth item finder, not a GPS tracker or real-time GPS tracking device. Long-distance location updates depend on nearby compatible Android devices and network availability.
- The Find Hub network requires Android OS 9+, Bluetooth, location services, and cell service or internet connection.
- Availability may vary by country and eligible users.
- Pet and vehicle use is a last-detected-location reference only and cannot guarantee recovery.
- Do not use Tag01 to track people or items you do not own.
Support FAQ
Can support guarantee recovery of a missing item?
No. Tag01 can help with last-detected-location reference for owned items, but it is not GPS, not real-time GPS tracking, and cannot guarantee recovery.