Why is my Tag01 location not updating?
Location updates may stop or be delayed when there are no nearby compatible Android devices, Bluetooth or location services are off, or there is no cell service or internet connection.
Support Center
Tag01 Troubleshooting
Start with the checks below before opening a ticket. If the issue involves refund, replacement, order status, severe quality, legal, or safety concerns, human support must review it.
First checks
- Confirm the battery tab is removed and the CR2450 battery is installed correctly.
- Short press once to power on and listen for a prompt tone.
- Keep Tag01 close to the phone during setup.
- Confirm Bluetooth, location services, and cell service or internet are available.
- Confirm Tag01 is not still linked to another account or finding network.
Important tracking limitations
Middle Rabbit Tag01 is a Bluetooth item finder, not a GPS tracker or real-time GPS tracking device. Long-distance location updates depend on nearby compatible Android devices and network availability.
- The Find Hub network requires Android OS 9+, Bluetooth, location services, and cell service or internet connection.
- Availability may vary by country and eligible users.
- Pet and vehicle use is a last-detected-location reference only and cannot guarantee recovery.
- Do not use Tag01 to track people or items you do not own.
Support FAQ
Is Tag01 a live GPS tracker?
No. Tag01 is a Bluetooth item finder, not GPS or real-time GPS tracking. Use the last detected location as a reference only.
What should I check before opening a ticket?
Check the battery, keep Tag01 near the phone during setup, confirm Bluetooth and location services, confirm cell service or internet, and make sure Tag01 is not linked to another account or finding network.