Support Center
Contact Middle Rabbit Support
Send only the minimum information needed for support. Do not include passwords, one-time codes, full credit card numbers, or payment details.
Before you submit
- For order status, refund, replacement, logistics, warranty eligibility, legal, or safety issues, human support will review the request.
- Uploaded files are stored under private support paths and are not public by default.
- Email confirmation does not approve refunds, replacements, warranty eligibility, or shipping changes.
Important tracking limitations
Middle Rabbit Tag01 is a Bluetooth item finder, not a GPS tracker or real-time GPS tracking device. Long-distance location updates depend on nearby compatible Android devices and network availability.
- The Find Hub network requires Android OS 9+, Bluetooth, location services, and cell service or internet connection.
- Availability may vary by country and eligible users.
- Pet and vehicle use is a last-detected-location reference only and cannot guarantee recovery.
- Do not use Tag01 to track people or items you do not own.