Middle Rabbit

Support Center

Contact Middle Rabbit Support

Send only the minimum information needed for support. Do not include passwords, one-time codes, full credit card numbers, or payment details.

Before you submit

  • For order status, refund, replacement, logistics, warranty eligibility, legal, or safety issues, human support will review the request.
  • Uploaded files are stored under private support paths and are not public by default.
  • Email confirmation does not approve refunds, replacements, warranty eligibility, or shipping changes.

Important tracking limitations

Middle Rabbit Tag01 is a Bluetooth item finder, not a GPS tracker or real-time GPS tracking device. Long-distance location updates depend on nearby compatible Android devices and network availability.

  • The Find Hub network requires Android OS 9+, Bluetooth, location services, and cell service or internet connection.
  • Availability may vary by country and eligible users.
  • Pet and vehicle use is a last-detected-location reference only and cannot guarantee recovery.
  • Do not use Tag01 to track people or items you do not own.

Create a support ticket

Do not include passwords, one-time codes, full credit card numbers, or payment details.