Can warranty eligibility be decided automatically?
No. Warranty eligibility requires human support review and cannot be decided automatically by the site or AI.
Support Center
Warranty Support
Warranty eligibility cannot be decided automatically by the site or AI. Human support must review order details, product condition, and the issue description.
Human review required
- Warranty eligibility questions must hand off to human support.
- Refunds, replacements, reshipments, and logistics disputes require human support.
- Do not send full payment card numbers, passwords, or one-time codes.
Important tracking limitations
Middle Rabbit Tag01 is a Bluetooth item finder, not a GPS tracker or real-time GPS tracking device. Long-distance location updates depend on nearby compatible Android devices and network availability.
- The Find Hub network requires Android OS 9+, Bluetooth, location services, and cell service or internet connection.
- Availability may vary by country and eligible users.
- Pet and vehicle use is a last-detected-location reference only and cannot guarantee recovery.
- Do not use Tag01 to track people or items you do not own.
Support FAQ
Does a support email approve a refund or replacement?
No. Support email confirmation does not approve refunds, replacements, warranty eligibility, shipping dates, or order status changes.